Generally we can get you an appointment on the same day you contact us, or at least during the next business day after you contact us. Early treatment means a speedier recovery. Our clinic diaries and availability is viewable on each clinic page for online booking.
Click below to go to the relevant service page, choose your clinic and book online:
Yes you will be treated during your first consultation. For full information on what to expect at your first appointment, click the relevant service below to see details on that website.
No you don’t need a GP referral. However if you have one, you can bring us a copy of the referral letter with relevant details, and/or the written report of any X-ray or MRI that related to any injuries.
Depending on where your injury or issue is located, the clinician may ask you to remove some clothing. It’s important that you are comfortable but also that the physio can see the area well. We advise you to come with shorts if it is an issue with your lower back, hips or legs and perhaps a singlet/vest if the issue is in your back, shoulders, neck or arms.
Yes, we require a parent/guardian to be present for the duration of the appointment in clinic. Please note treatment may not go ahead on the day if no appropriate guardian is present.
To book your appointment, navigate to your local clinic and select the time and practitioner that suits you best. If you have not booked online with us before, you will have to register for an account. As we are a healthcare company who manage personal data, it’s not possible to checkout as a guest for our company to ensure GDPR compliance.
Once you sign up for an account, you will receive an email with the subject line “Registration Confirmation” confirming that you have successfully registered; however the booking is not yet complete – you must ensure that you go through payment and then receive an email entitled “Appointment Confirmation”, followed by a payment confirmation email entitled “Your Spectrum Health receipt”.
Please note that all appointments will be held for 10 minutes until you complete the booking, and will then be released back to the general public. If you refresh your page you will lose the appointment slot being held for you.
Click below to go to the relevant service page, choose your clinic and book online:
Separate to your Registration Email, you will receive an email confirming your appointment (containing details of the date, time, location and practitioner) with the subject line “Appointment Confirmation”, as well as a payment confirmation email from our payments partner Stripe with the subject line “Your Spectrum Health receipt“.
Please check your junk/spam folder, as well as your bank account to check if payment has gone through. If you have not received the Appointment Confirmation nor the payment receipt, please contact info@spectrumhealth.ie.
If you want to attend an in-clinic appointment and then submit the receipt to your insurance company, you can book online and then send the receipt as you usually would. Please note that the receipt you must submit to your insurer will be issued after your appointment – the receipt from online booking is not proof of attendance and therefore invalid.
We ask, where possible, that you use the details of the person who will be attending the appointment: name, email address, and use the registered account (if already set up). This is to ensure our patient records are correct and compliant with GDPR.
There are, of course, exceptions – e.g. children and older persons who do not have email addresses. Our system will only allow one patient account per email address so please bear this in mind when registering. We suggest using an alternative email address if booking for a dependant or other family member, or phone us instead to book on 01 611 1740.
If you have already registered an account with us and want to book another appointment, revisit our website, find your preferred clinic and log in when prompted, select your time and date, then complete the payment to secure the booking.
Click below to go to the relevant service page, choose your clinic and book online:
As we process medical records, GDPR means we cannot allow guest checkouts. To read our full privacy policy, please click here.
By registering for an account, this gives you the flexibility to easily book and manage your own appointments and classes whenever and wherever you want.
Like all secure websites, your password must include:
Please note the system cannot accept any variation of the word “password”.
To change an appointment, you will need to cancel the appointment within the My Account section, which will assign a credit to your account. You can then go back and choose the new time and date that suits, using the stored credit for the appointment.
Please note that a strict 24 hour cancellation policy applies and you will be charged the full appointment amount if you do not give 24 hours notice.
When prompted to log into My Account, click “Help! I’ve forgotten my password” and you will be sent an email or SMS with a link. Click “reset my password” within this and you can set a new one.
Due to GDPR, our team cannot manually reset it for you.
Visit My Account, click “edit details” and make your amends there.
There are, of course, exceptions – e.g. children and older persons who do not have email addresses. Our system will only allow one patient account per email address so please bear this in mind when registering. We suggest using an alternative email address if booking for a dependant or other family member, or phone us instead to book on 01 611 1740.
This can happen due to too many incorrect Log In attempts and is in place to secure your personal details. Wait a few hours, reset the password and try again.
Due to GDPR, our team cannot manually reset it for you.
Of course. We are recognised by all the major insurance companies. Just check your own policy for its terms and conditions.
If you want to attend an in-clinic appointment and then submit the receipt to your insurance company, you can book online and then send the post-appointment receipt as you usually would. Please note that the receipt you must submit to your insurer will be issued after your appointment – the receipt from online booking is not proof of attendance and therefore invalid.
Yes you can, please mention the specific benefit you wish to book in for at the time of making your appointment to ensure we can book it correctly for you.
You will automatically receive an email receipt from our payments partner Stripe. For a downloadable PDF version, you can Log In to the system, then click “My Account” and navigate to “My Receipts”.
Please note that you will also receive a receipt after your appointment that can be submitted to your insurer; the receipt from online booking and payment is not proof of attendance and cannot be submitted.
Your clinician will email you the receipt following your session. If you do not have an email address please ask your clinician to print out your receipt at the end of your session.
We operate a strict 24 notice policy when cancelling or rebooking an appointment. You will be charged the full appointment amount if your changes fall within this period.
For online bookings, payment is taken across our secure system.
For those booking via phone or email, our Patient Services team will take card details and process the payment in advance of the appointment to ensure it is a more efficient experience for you.
Please note, from February 2022 we are operating cashless clinics and can no longer accept payments in this form.
If you are cancelling an appointment and do not wish to use the credit on your account, please send an email to finance@spectrumhealth.ie to request a refund, who will respond to your query within 5 working days and issue the refund within 20 business days.
Depending on your banking institution, the refund may take up to 30 days to appear in your account.
To book online, card payment is the only acceptable method and we accept Visa, Mastercard and American Express.
To pay in a clinic, please where possible use a card payment and we can accept either Visa or Mastercard only. We do not accept cheques. Please note, from February 2022 our operation is cashless and we can no longer accept payments in this form.
Yes, we do. They are ideal as last minute gifts as they are redeemable against any of our services and are available for purchase from here.
Booking confirmation emails and reminder emails are sent as a courtesy to all our patients. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours’ notice. Anything within this 24 hour window is liable to a cancellation fee totalling the appointment fee. If you fail to attend an appointment or cancel with less than 24 hours’ notice, your payment can not be refunded.
We appreciate all of your feedback, positive or negative, as it encourages us to continue our efforts on your behalf. You can make your views known directly to those involved, or by contacting our central team; this can be done verbally by calling us on 01 611 1740 or in writing on info@spectrumhealth.ie
Our current vacancies can be viewed by visiting our careers portal.
That’s great! Please visit our careers portal by clicking here. Then click ‘View Openings’ and filter by the applicable location. Click ‘Apply’ to view the job specification, and if you are still interested in submitting an application, simply click ‘Apply To Position’, complete the online questionnaire and click ‘Submit Application’. We look forward to reviewing your application!
Yes!
Simply email people@spectrumhealth.ie and the HR team will get back to you as soon as possible.
(01) 611 1740 | info@spectrumhealth.ie
(01) 290 2612 | ops@spectrumhealth.ie
(01) 290 2613 | finance@spectrumhealth.ie
(01) 290 2614 | hello@spectrumhealth.ie
The title, “Dietitian” is protected by law. CORU is Ireland’s multi-profession health regulator with whom Dietitians must be registered to use the title. INDI is the professional organisation for Dietitians in Ireland. At Spectrum Health, all of our Dietitians will have completed a degree or master’s degree in Dietetics and are registered with CORU, as well as with INDI. They perform continuous professional development, as well as upholding their professional standards as laid down by INDI and Spectrum Health.
Dietitians are trained to provide dietary advice for the treatment of diet-related diseases, such as diabetes, heart disease, coeliac disease and more. They can be found in hospitals, as well as in the community promoting healthy living. Dietitians can clinically provide all the services that a Nutritionist can, but their scope of practice encompasses medically managed weight loss and the treatment of many medical conditions.
Nutritionists are also experts when it comes to food, health and nutrition. The big difference between Dietitians and Nutritionists is that the term, “Nutritionist” is not protected by law, so essentially anyone can call themselves a Nutritionist. This is why it is important to be careful when choosing a Nutritionist.
At Spectrum Health, we require that all of our Nutritionists have completed, at a minimum, a degree or a master’s degree in Nutrition and are registered with or are in the process of registrations with a professional society and perform continuous professional development. Nutritionists are trained to promote health primarily in the community, but they also commonly work in laboratories, food manufacturing, private clinics, sports clubs and gyms, promoting health and healthy living through diet and nutrition.
At Spectrum Health, each of our Dietitians and Nutritionists have completed extensive education and training in the field of nutrition so no matter which you choose, you can rest assured that they have your best interests and health at heart.
Generally we can get you an appointment on the same day you contact us, or at least on the following business day.
No, if you feel you need expert advice on weight management, digestive disorders, Irritable Bowel Syndrome or special diets for medical conditions, you can contact our patient services team on 01 6111 740 or book@spectrumhealth.ie to make an appointment.
Yes, our services are covered by all of the major health insurance providers; however it is important to check your plan to determine your cover.
You must pay after each appointment, unless you have made other arrangements with our Patient Services team beforehand. You will get a receipt at the end of each session which can be used for tax or health insurance companies (you will need to check your individual policy to determine your cover). Please check on the payment methods accepted in each clinic.
General Returns
You may return your purchase for a full credit of the purchase price if the items are returned within 30 days from the date of purchase. The items must be suitable for resale and in the original packaging.
Used items are non-returnable. Items that were purchased greater than 30 days but less than 60 days are returnable but subject to a 25% restocking fee. This fee is deducted from the credit issued to your credit card. Items purchased greater than 60 days are not refundable. Purchases of Medical devices, including but not limited to, Respiratory Care Devices, Prescription Orthotics, TENS and Muscle Stimulation Devices, Exercise Equipment and Home Diagnostic Equipment may be returned for a complete refund if the product is damaged or defective. Used products that are not defective and that are prescription devices (eg orthotics) or that go on the skin or touches the skin during normal use cannot be returned as they cannot be restocked for cross infection purposes.
Returns Process
If you wish to return an item, simply email customer service anytime and include the receipt number, item number, and quantity you wish to return. Within 2 days you will receive your Return Authorisation number as well as the return shipping address to ship the item. Write the Return Authorisation number on a prepaid shipping label and return the item to the location provided.
Exchanges Of Damaged Or Defective Items
Spectrum Health can exchange items only if they are defective or damaged within 30 days of purchase. To exchange an item call (01 611 1740) to notify us.
Prior to your first appointment, it is important that you keep track of the food you are eating to allow greater insight into your dietary habits. Please print out this diet sheet and fill it out for at least 3 days before your first meeting.
Generally we can get you an appointment on the same day you contact us, or at least during the next business day after you contact us. Early treatment means a speedier recovery. If we fail to do this, then you decide whether you want to pay us for the first appointment – no questions asked.
Yes you will be treated during your first consultation. For greater detail on what the first consultation will entail please read ‘What to Expect’.
Treatments last around 30 minutes.
Yes. Our physios will design an individual treatment programme for each patient, usually consisting of various appropriate exercises that are to be performed between treatments. Before you leave the clinic, our physio will run through your exercise sheet to ensure that you know understand each exercise, highlighting how important these exercises are to optimise your recovery.
No you don’t need a GP referral. However if you have one, you can bring us a copy of the referral letter along with the written report of any X-ray or MRI that related to your injury.
Of course. We are recognised by all the major insurance companies. Just check your own policy for its terms and conditions.
You must pay after each appointment, unless you have made other arrangements with our Patient Services team beforehand. You will get a receipt at the end of each session which can be used for tax or health insurance companies. Please check on the payment methods accepted in each clinic.
After your first assessment, your physio will be able to offer an estimate of the amount of appointments needed for your case. This may vary during the course of your treatment as our physio will assess your progress on each visit. Please also read ‘What to Expect’.
Yes. We provide you with the right exercises to do between visits to ensure your recovery is optimized. You will have access to our exercise prescription app which will outline the specific exercises for your particular condition.
Of course but the cost of a Home Visit will include travel time from the clinic so the cost of treatment may be higher. Please call us on 01 611 1740 for more details.
Yes you can, please mention the specific benefit you wish to book in for at the time of making your appointment to ensure we can book it correctly for you.
General Returns
You may return your purchase for a full credit of the purchase price if the items are returned within 30 days from the date of purchase. The items must be suitable for resale and in the original packaging.
Used items are non-returnable. Items that were purchased greater than 30 days but less than 60 days are returnable but subject to a 25% restocking fee. This fee is deducted from the credit issued to your credit card. Items purchased greater than 60 days are not refundable. Purchases of Medical devices, including but not limited to, Respiratory Care Devices, Prescription Orthotics, TENS and Muscle Stimulation Devices, Exercise Equipment and Home Diagnostic Equipment may be returned for a complete refund if the product is damaged or defective. Used products that are not defective and that are prescription devices (eg orthotics) or that go on the skin or touches the skin during normal use cannot be returned as they cannot be restocked for cross infection purposes.
Returns Process
If you wish to return an item, simply email customer service anytime and include the receipt number, item number, and quantity you wish to return. Within 2 days you will receive your Return Authorisation number as well as the return shipping address to ship the item. Write the Return Authorisation number on a prepaid shipping label and return the item to the location provided.
Exchanges Of Damaged Or Defective Items
Spectrum Health can exchange items only if they are defective or damaged within 30 days of purchase. To exchange an item call (01 611 1740) to notify us.
No, you don’t need to be referred by your doctor or specialist. Your GP may recommend that you see a Podiatrist however if you have a particular concern you can contact our patient services team and they can forward your query directly to the Podiatrist.
Of course. We are recognised by all the major insurance companies. Just check your own policy for its terms and conditions.
You must prepay for each appointment, unless you have made arrangements with our Patient Services team beforehand. You will get a receipt at the end of each session which can be used for tax or health insurance companies. Please note we are now cashless, so payment must be made by a credit or debit card.
Of course, but the cost of a Home Visit will include travel time from the clinic so the cost of treatment may be higher. Please call us for more details.
General Returns
You may return your purchase for a full credit of the purchase price if the items are returned within 30 days from the date of purchase. The items must be suitable for resale and in the original packaging.
Used items are non-returnable. Items that were purchased greater than 30 days but less than 60 days are returnable but subject to a 25% restocking fee. This fee is deducted from the credit issued to your credit card. Items purchased greater than 60 days are not refundable. Purchases of Medical devices, including but not limited to, Respiratory Care Devices, Prescription Orthotics, TENS and Muscle Stimulation Devices, Exercise Equipment and Home Diagnostic Equipment may be returned for a complete refund if the product is damaged or defective. Used products that are not defective and that are prescription devices (e.g. orthotics) or products that go on the skin or touch the skin during normal use cannot be returned as they cannot be restocked for cross infection purposes.
Returns Process
If you wish to return an item, simply email customer service anytime and include the receipt number, item number, and quantity you wish to return. Within 2 days you will receive your Return Authorisation number as well as the return shipping address to ship the item. Write the Return Authorisation number on a prepaid shipping label and return the item to the location provided.
Exchanges Of Damaged Or Defective Items
Spectrum Health and The Physio Company can exchange items only if they are defective or damaged within 30 days of purchase. To exchange an item, email us (info@spectrumhealth.ie) or call (01 611 1740) to notify us.
Podiatry is a branch of western medicine that mostly concentrates on the foot and lower limb. Our qualified Podiatrists carry out routine Chiropody treatments as well as nail surgery and the treatment of diabetic foot conditions. In addition to this, Podiatrists are proficient in Podiatric biomechanics, including gait analysis and orthotic prescription.
Chiropody is the treatment of conditions including corns, callous, verrucae, ingrown nails etc. Our Podiatrists can also carry out these chiropody treatments.
A podiatrist is qualified to diagnose and treat foot and other walking/running injuries. Should your podiatrist feel it necessary they will liaise with your G.P or surgeon to resolve your issues.
Orthotics are customised insoles, made to control foot function and influence how the body works when walking or running. Temporary orthotics are also available in our clinics.
Bring with you shorts (above knees) and one of each of your shoes.
Initial consultations normally last 30 minutes. Follow up appointments for the same treatment will last up to 20 minutes although the clinician my advise on a longer/shorter treatment time based on your condition.
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